DEADLINE FOR REQUESTING A CHANGE

Did you regret your purchase?

If the product does not meet your expectations, you can request an exchange of the order. You have 30 calendar days from the date you received the product to request an exchange. You can contact our Customer Service Center at ####### in Bogota to find out how to do so. Please note that in order to exchange any product, you must deliver it without any trace of having been used. That is, with the labels intact, in an impeccable state of cleanliness and the box in perfect condition. Once the exchange is approved, you will receive a voucher. AngelsParis with which you can buy any product!

Delivery error, damaged product or packaging.

If the product or packaging is damaged, or any accessory is missing, or the product is different from the one purchased, you have 30 calendar days from the date you received the product to request an exchange. You can contact our Customer Service Center to find out how to do it.

Defective product.

In case you receive a product with a fault or defect, please contact our Customer Service Center. Remember that you have 30 calendar days from the date you received the product to request an exchange, as long as the product is unused.

Product already used with defect.

The products marketed have a warranty that varies according to the manufacturer. This is specified in the description of the item on the website. If after using the product you identify any type of fault or defect, you can contact our Customer Service Center to inform you how to request a replacement. It is necessary that you detail the type of defect so that we can manage the warranty with the manufacturer.

My product has already been returned and I have not yet received a refund.

All returned products undergo a quality control check at the moment they enter our warehouse, which may take up to 5 working days. The exchange of a product may be carried out after a successful quality control. Don’t worry, we will contact you in case of any eventuality.

I have not yet received the Bonus AngelsParis in my favor

El Bonus AngelsParis will be sent to your e-mail, within 5 working days after the completion of the Exchange process (successful quality control). We will send you an e-mail notifying you of the start of the quality control process (please note that the 5 working days start counting from that point). In case you have not received the e-mail with your code, please contact our Customer Care Center. We will check the status of your voucher and contact you with an answer.